Shipping policy

Australian Shipping

We make every attempt to provide a responsive, fast and reliable service, however, please note our delivery timeframes are an estimate only based on the information we receive from the shipping company. We are not responsible for delivery delays once an item leaves our premises.

CanineCeuticals uses Australia Post as our regular shipping service.

Orders are shipped Monday to Friday and we will endeavour to ship your order within 2 business days of receiving it. Once your order has been shipped, you will receive a notification email along with a tracking number. If you do not receive confirmation, please contact us as you may have entered an incorrect email address.

Shipping time frames during peak holiday periods are generally between 5 - 10 business days for major metropolitan areas.

Delivery charges

CanineCeuticals offers a Flat Rate Shipping charge of $13.95 for standard domestic delivery or a Flat Rate Shipping charge of $17 for Express domestic delivery.

Standard shipping orders over the value of $130 attract Free shipping within Australia (does not apply if you select Express Post).*

*Please note that Free shipping offers are calculated on the value of physical products only. Gift cards are excluded and do not contribute toward free shipping minimums.

 

Tracking

All parcels are tracked and a tracking number will be emailed to you provided you have supplied us with an accurate email address when making your purchase.

Your parcel will be sent via standard Australia Post, unless you select Express Post.

Double-check your details

You are responsible for inputting the correct shipping details. If you see an error, please contact us at orders@canineceuticals.com.au as soon as possible. If it hasn’t been shipped, we will change the contact details. However, if it has already been shipped, then it will be your responsibility to contact the courier company directly and have it redirected at your expense.

International Shipping

Currently, the only international shipping destination is the USA.
A flat rate shipping charge of $14 USD for Standard International delivery or a flat rate shipping charge of $17 USD for International Express delivery applies.

Shipping orders over the value of $150 USD attract free delivery to the United States.*
*Please note that Free shipping offers are calculated on the value of physical products only. Gift cards are excluded and do not contribute toward free shipping minimums.

All orders will be dispatched within 1-3 business days. Standard orders are generally received within 7-21 business days, and Express orders within 7 days from the dispatch date, depending on your location.  However, these estimates may vary depending on the time of year or other factors outside of our control.

Please note that all applicable customs fees, taxes and duties are the sole responsibility of the customer. It is a legal requirement that we state the value of your order on the package in order to assist customs and postage in your country. We cannot mark any orders as a 'Gift' in order to avoid customs and duties fees.


INTERNATIONAL ORDERS / CUSTOMS INFORMATION
All international sales are final. Once you place your order and it has been shipped, we will not issue a refund.
We cannot be responsible for problems that you may encounter with your customs authorities. If your order is held up by your country's customs authorities, it is your responsibility to secure the products.

We are not familiar with international customs policies that are unique to each country. As such, it remains the customer's responsibility to be familiar with all import policies and requirements, which may include, but not be limited to customs fees, VAT, import fees and/or any other fees associated with import.

Once again, we are not responsible for products once they reach your country. If you are not comfortable with this policy, please refrain from ordering.

For any further questions, please contact us on: orders@canineceuticals.com.au