Privacy policy

We respect your privacy and are committed to protecting it. This Privacy Policy describes how we use and protect any information you provide when using this website.

Any information we request when you are using this website which can be used to identify you will only be used in accordance with this policy. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Policy may be updated from time to time by updating this page. You should check this page periodically to ensure you are comfortable with any changes.

We collect information when you register on the site, place an order, attend events, enter a contest, respond to a survey or communication such as email, sign up for a newsletter or communicate with customer support. 

You may provide basic information such as name, address, phone number, email address, credit card details to enable us to send you information, process your product order or provide updates. You may, however, visit our site anonymously. Like many sites we may use “cookies” to enhance your experience and gather information about visitors and visits to our website.

CanineCeuticals may use your personal information collected from you to provide you with information, updates and our services. We may use the information to improve our products and services and better understand your needs. Periodically we may send promotional emails about new products, special offers or other information we think may be of interest to you, using the email address you have provided.

If, at any time you wish your details to be removed from our mailing list you can email us at info@canineceuticals.com.au           

CanineCeuticals may contact you by email, phone, sms or mail.

We may disclose your personal information to any of our employees, officers, insurers, professional advisors, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

We may from time to time need to disclose personal information to comply with a legal requirement, such as law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. We may also use your personal information to protect the copyright, trademarks, legal rights or safety of CanineCeuticals,  www.canineceuticals.com.au, its subsidiaries,  customers or third parties.

By providing us with your personal information, you consent to the terms of this Privacy Policy and the types of disclosures covered by this Policy.

We follow industry best practices to protect your information and make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 

Credit card information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

We use Shopify Inc. to host our store. They provide an online e-commerce platform allowing us to sell our products and services to you.

Shopify stores your data through their data storage, databases and general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through Payment Card Industry Data Security Standard (PCI-DSS).  Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. Once your purchase is complete, your purchase transaction data is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more information you can read Shopify’s Terms of Service  here Shopify Terms of Service or their Privacy Policy here Shopify Privacy Policy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to the Privacy Compliance Officer, CanineCeuticals, PO Box 3024, Dural NSW 2158.  We take complaints very seriously and will respond shortly after receiving written notice of your complaint. 

When you come to our website, www.canineceuticals.com.au , we may collect certain information such as browser type, operating system, website visited immediately before coming to our site etc. This information is used to assist us in improving your experience with our services.

We may use cookies on our website. Cookies are small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may use cookies to analyse website traffic and help us provide a better website visitor experience. Cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

Our site may include links to other websites not owned or controlled by us. Links to third party websites are provided for your convenience only and do not constitute sponsorship, endorsement or approval of these websites. 

CanineCeuticals is not responsible for privacy practices on other such websites. If visiting other websites, we encourage you to read the privacy statements of those websites.

By using this site, you are acknowledging you are at least the age of majority in your state or providence of residence and you have given your consent to allow any of your minor dependents to use this site.

If you would like more information please contact our: 

Privacy Compliance Officer

CanineCeuticals